Top to bottom windows with views to the lake and pool below us. Bar was stocked and plenty of non alcohol options as well. "Premier Party was great, the only reason they aren't getting five stars is because of the condition of the chairs. Open two cash registers? Sadly overall they seem to have started to decline in quality, but at this location, there was always plenty of staff and the quantity, selection and quality of food and drink are better than we have seen in quite some time. Stay at this 4-star spa hotel in Austin. The only two service people that were nice were the room checkin clerk and the young man that delivered ice to me every night. Also, with beautiful views of the city and Lady Bird Lake you can't really beat any of that.I'll start with my only small gripe I have about this hotel which I've complained about multiple times on my 'hotel' reviews. Seriously what else could I want in my hotel? I will miss the shower. Also, if you are an 'Elite' member with Marriott the Wifi internet is complimentary. Nice big flat-screen Samsung tv's. We told the front desk who said they would look into it. Warmest Regards, Scott B. Greeting- yesVibe- nuevo marriottPrice- varies expensiveService- top notchParking- $30 day and upLobby-,classyCheck in- fastRoom- very nice. JW Marriott Austin, Austin: See 4,314 traveller reviews, 1,293 candid photos, and great deals for JW Marriott Austin, ranked #7 of 230 hotels in Austin and rated 4.5 of 5 at Tripadvisor. The food options at happy hour included tempura shrimp along with cheeses, breads, and crackers. The lobby bar area is like none other. Be assured your kind comments will be shared with the team. "Cannot say enough good things about this place! ATX Event Systems is a full-service audio-visual company specializing in transforming Conferences, Brand Activations, Concert Production…. Our new SPA by JW will be opening on September 19th and we are very excited about offering this new amenity. The rooms were well appointed and clean with nice toiletries. We pride ourselves on providing a warm and friendly welcome and I am happy to see that we achieved that during your trip. We would be happy to provide alternative parking venues within walking distance the next time you come for a visit. Download Foursquare for your smart phone and start exploring the world around you! I like the floor to almost ceiling windows. I interrupted him and reiterated that this was someone adding their own tip, as I understood how taxes worked and pointed to the tip amount which I did not leave. Unless your staying for the weekend and fun, I would NOT recommend this hotel and room facing I35 in the middle of the week as a business traveler. JW Marriott Austin, Austin Picture: WOW! Uber is shutdown in Austin so I opted to rent a car. I'm happy to see you enjoyed your recent conference and that the JW Marriott Austin exceeded your expectations. 14 miles from the circuit. I left the tip line blank and filled in the total.Upon checkout, I forgot to look at the under-door bill, and for some reason I though to ask the desk for another printout as my first copy was packed away and I hadn't checked it. The bed and pillows are comfortable. The food overall was edible but not tasty or delicious. https://www.marriott.com/hotels/hotel-photos/ausjw-jw-marriott-austin ", "Excellent hotel in downtown Austin. The shower had beautiful chrome pieces and nice dark green backsplash stone on the walls.I forgot something in my car and the valet desk was friendly enough to go send someone to my car to retrieve my item.The area around the hotel is very lit with several businesses around it like a Starbucks and a few restaurants. Enjoy an outdoor pool, 3 restaurants, and 2 poolside bars. The process was quick, walked over to the side of the counter, helped me with my bags and dirty shoes and walked me over to the elevator directing me to my room. Otherwise the place was great, seemed like a good location in downtown Austin, walking distance to a ton of bars and restaurants. ), JW Marriott San Antonio Hill Country Resort & Spa 23808 Resort Parkway. I did have to deal with a yapping dog the morning of my checkout (down the hall) but I suppose I can't blame the hotel for that.All-in-all, I'll definitely try to stay here moving forward. The rooms were well appointed and clean with nice toiletries. There was a convention in the hotel, but they do not lack on service. Discover genuine guest reviews for JW Marriott Austin … My fiance was very surprised and overjoyed from the decorations to the gift they gave us and I was truly impressed and grateful. The customer service was excellent. This hotel offers 3 restaurants, 2 poolside bars, and a spa. We also had some snack. For those of our guests who like options, our staff is happy to offer suggestions for alternative parking within walking distance. Exceptionally clean and…". The decor is nice. Surely it is the people of JW Marriott that make this hotel stand out and excel above other brands and spaces. Come stay at the most stylish properties. Thank you for the 5 star review Dan. When the JW Marriott Austin opened its doors, a whole new realm of meeting possibilities opened with it. Not enough breakfast and snacks for the conference attendees, but coffee set up was nice. There's free coffee on the corner of the bar in the downstairs lobby restaurant every morning. ", "Beef rib is best BBQ I've had in Austin so far. They made our stay very special and has made my choice for future stays in Austin a no-brainer. It was our pleasure to be your host and we look forward to a return visit. The bathroom was very well setup and super modern and clean. We appreciate your overall positive comments regarding our hotel and our staff and please be assured that we will use this as a teaching opportunity to improve our follow up and response in the future. The conference center is nice, and the food a the conference center is pretty good too.The location is right downtown, just walking distance from many great locations like 6th street. The conference rooms were pleasant and well managed. It is imperative that our guest are able to relax in their room and receive a peaceful night's sleep. If uber comes back, opt for that. The gym is nice, has a lot of both cardio and strength equipment along with being very spacious. Just warn your guests that have to get up early in the middle of the week. Popular attractions Sixth Street and Texas State Capitol are located nearby. The Italian Restaurant was okay...but service was so slow! This JW does not have a Spa currently but it is actually in construction at the moment. We hope you will continue to choose the JW Marriott for your hotel needs in Austin. A sliding wooded door with privacy glass. At the JW Marriott Austin, the largest JW in the Americas, meeting planners have … The pool-side bartender schooled me on what a dirty martini was....after he was told no vermouth. The housekeeping was pitiful: just picked up towels and made bed. I was lucky to get this hotel under $200/night and it was worth every penny if not more.The lobby and bar area was almost as if I was at The Cosmopolitan or Aria in Vegas, and was very nice, modern, and spacious. There's in room coffee but it's meh. Not enough breakfast and snacks for the conference attendees, but coffee set up was nice. I have stayed at many JW Marriotts over the years. An amazing hotel, and a great place to have a conference.The JW Marriott in Austin is quite he destination. I suggested that someone may have added their own tip, and when I started to lean around the corner to look, he kind of flinched to not let me look, and asked me to "please wait here" as he printed it and left. An amazing hotel, and a great place to have a conference. Thank you for providing us with specific information regarding your stay at the JW Marriott Austin. This is a very good facility and location for the price we paid.The reason we don't rate this location as 5-start was due to our experience with the pool bar. JW Marriott Austin, Austin: 4,310 Hotel Reviews, 1,308 traveller photos, and great deals for JW Marriott Austin, ranked #7 of 225 hotels in Austin and rated 4.5 of 5 at Tripadvisor. During both stays, I've spent some time at the bar and and have utilized their room service which was always great and surprisingly delicious. Guests praise the locale. While walking to the elevator she quickly went over a few details about the hotel and made restaurant suggestions for me and K to check out. Our guests praise the restaurant and the helpful staff in our reviews. My husband wasn't bothered by it, but It smelled off (vaguely like cigarette smoke and industrial cleaner). JW Marriott Austin. Thank you for the excellent feedback Steve. Our guests praise the restaurant and the helpful staff in their reviews. Discover genuine guest reviews for JW Marriott Austin … Enjoy an outdoor pool, 3 restaurants and 2 poolside bars. I've stayed in almost a dozen different hotels in the Austin area, and I'd say this is my favorite. See all photos from Dan H. for JW Marriott Austin. Minimal gluten-free options. Lady Bird Lake is minutes away. Only when I went to write my Yelp review did I realize my mistake. On returning to our room it literally smelled like someone just sprayed some air freshener in the room and left. I know how important a good night's rest is and I'm very sorry that we were unable to meet those expectations during your stay. The JW Marriott Austin hotel brings an unparalleled upscale hotel experience to downtown Austin. View Map. We’ll even let you know about secret … Both times I've had nothing but positive experiences.The concierge and all staff are always very polite, professional, friendly, and helpful. I'll save the long story, but during our short stay one afternoon, the service was such that I felt the bar tender did not merit a tip. It is an absolute favorite of mine. Book JW Marriott Austin, Austin on Tripadvisor: See 4,313 traveller reviews, 1,293 photos, and cheap rates for JW Marriott Austin, ranked #7 of 229 hotels in Austin and rated 4.5 of 5 at Tripadvisor. This was more than a week ago, and I still have not heard from anyone. Safety is definitely not something to have of concern here. Its a short walk from the venue down a lighted tree lined street. Enjoy an outdoor pool, 3 restaurants, and 2 poolside bars. The overnight is $43/night :(. It's right next to the pool.The executive lounge was probably the best of all the Marriott properties that I've seen so far. A very unique way for their shower drains. We rented five tables and 40…", Our 4.5-acre campus is now updated for live broadcast and content creation for Virtual Events. A band was playing and some event was there when I was staying here.The spa area looked top notch and very very clean and modern, although I did not take part in that. Situated in the heart of the city, the sprawling urban resort features the largest guest rooms in Austin, TX with floor to ceiling windows, 7 bars, 3 restaurants, Starbucks, the posh Spa by JW … Wishing you a safe and happy holiday season, Scott B. I'm glad that the rooms and food met your expectations during your recent conference and I will be sure to let the staff and Chef know. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. If I'm in Austin again I will stay here and recommend those I know to stay here too. My husband and I met Travel Abundance at a bridal show and Natalie helped us book the perfect honeymoon! I asked if they had a scan of the bill and the staff said yes. This will be my go2 hotel when I come back to Austin.PS. We hope that you will come back and let us know what you think. The location is great. Apply to Maintenance Person, Server, Bartender and more! This hotel: STUNNING! Happy Holidays, Scott B. Take the 100 metro from the airport, pillar #4, to 2nd and Congress for $1.75. Also it's open 24hrs. Stay at this 4-star spa hotel in Austin. Always a great experience with professional staff and never a bad experience. The location is great and the rooms are nice and the beds are comfy. This was our second night during a drive from Montgomery AL to C-Springs CO. Our experience is in the context of a Marriott Elite membership stay.The hotel is in a great location just off the Congress Ave bridge, famous for the enormous numbers of bats that fly out en masse each twilight.The facility is very impressive and the staff, for the most part, was very professional and stood out during our trip.We got upgraded to a top floor room with one of the best views of the downtown core.The concierge lounge is of the standard that we experienced early on in our Marriott Rewards membership. Book JW Marriott Austin, Austin on Tripadvisor: See 4,313 traveller reviews, 1,293 candid photos, and great deals for JW Marriott Austin, ranked #7 of 230 hotels in Austin and rated 4.5 of 5 at Tripadvisor. Brisket good. It is just 2 blocks away from the JW. Popular attractions Sixth Street and Texas State Capitol are located nearby. Prices are calculated as of … So now our room smelled like old cigarette smoke masked by air freshener which believe it or not smells worse. 4,934 Followers, 968 Following, 527 Posts - See Instagram photos and videos from JW Marriott Austin (@jwmarriottatx) View deals for JW Marriott Austin, including fully refundable rates with free cancellation. Book JW Marriott Austin, Austin on Tripadvisor: See 4,312 traveller reviews, 1,293 photos, and cheap rates for JW Marriott Austin, ranked #7 of 226 hotels in Austin and rated 4.5 of 5 at Tripadvisor. Stay at this 4-star spa hotel in Austin. Fantastic and very clean, modern room - we had a corner room. Didn't empty trash, wipe down counters, pick up used glasses. Thank you for letting me know what great customer care our team provided you and your fiancé. I don't think that fact I caught the theft should diminish the act.Do not let our experience stop you from enjoying this hotel, but be very vigilant with your surroundings. They have dog and cat menus, as well as fresh treats to take home with you. The atmosphere is always good. JW Marriott Austin, Austin Picture: photo0.jpg - Check out Tripadvisor members' 37,520 candid photos and videos of JW Marriott Austin Save your money and stay somewhere else. This hotel has street bars on the street level playing loud, thumping music until 1:30 am in the middle of the week. 44 other reviews that are not currently recommended, in Audio/visual Equipment Rental, Video/film Production, Party & Event Planning, Find more Venues & Event Spaces near JW Marriott Austin. In my opinion though, the staff's underwhelming response to theft that occurred lowers them to a 3, or below. Finally Joey showed up and retrieve my credit card and demanded we pay the $9 on the parking bill. Nor did I work out on this trip, but the gym was very big and was clean and modern ad well. Sincerely, Scott Blalock, GM. It simple yet elegant and very well thought out and executed. The location was awesome but more important, the space was tranquil, quiet, esthetically pleasing & had anything & everything covered. Thank you so much for my culinary experience at the BURGER BAR on Congress Ave JW MARRIOTT  downtown Austin Texas, See all photos from Donna H. for JW Marriott Austin, We are glad that you had a wonderful experience and hope you come back and visit us again. ", "Good breakfasts and a nice quiet oasis. I will be sure to share this information with my team. The room was modern and spacious and the king bed was very comfortable. Popular attractions Sixth Street and Texas State Capitol are located nearby. The front desk staff was so nice.The Burger Bar was extremely good. This particular trip stood out thanks to the wonderful work of the concierge, specifically Aranka H. and Amber W. It was the first time my fiance (newly engaged) had traveled to Texas and she was super excited to go so I reached out to Aranka and Amber and they set us up with a special surprise in our room upon arrival. Banquet food was actually good. I highly recommend the Tequila Lime Shrimp Tacos.We had a few check in issues, but the staff working so hard to take care of us. Finally when we told him the only thing decent was to comp the parking  but to ho ahead and run the card anyway. For $43 you can have your car valet, or you can pay the self-parking fee of $30. After about 12 hours the air freshener smell wore off and that cigarette smell still lingered. Sincerely, Scott B. The nightly turndown service with chocolate was also a nice touch.The pool area is outside on the 5th floor that's setup like a rooftop bar and that area extends out to an area that I think you can rent out. Foursquare © 2021  Lovingly made in NYC, CHI, SEA & LA, "Highly reccomend the corn bread and kale and farro salad", "Cheese fries are the bomb. A beautiful modem hotel with incredibly attentive service. The facilities are well-maintained and the Decour is modern and clean. My view of the pool and downtown was fantastic as well. Our garage does have comparable rates to those around the area but we also understand that our guests like options. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. ", "Super busy and line moves slow. Check prices, photos and reviews. Hotel? We use the latest and greatest technology available to provide the best possible web experience.Please enable JavaScript in your browser settings to continue. I did think that the hotel staff could have been a bit more friendly considering it is such a nice hotel but besides that things were good. Classy. It was a pleasure being of service during your stay and we hope to be of service again sometime soon. We strive to provide an exceptional hotel experience for our guests and I'm glad we achieved this for you. The newest hotel in the Downtown Austin area, JW Marriott brings real luxury with a reachable price tag. Completion is expected this Sept. Popular attractions Sixth Street and Texas State Capitol are located nearby. Compensating me by not charging for a couple drinks...hmmm, not sure.Overall a very good hotel and without this one individual our stay would have been great. We appreciate you letting us know about your recent trip to Austin and your stay at the JW Marriott. Warmest Regards, Scott B. They were very accommodating when we requested a late checkout. Discover genuine guest reviews for JW Marriott Austin … (You can't even see it.) I'm thrilled we could make this a very special stay for the two of you! Warmest Regards, Scott B. I do appreciate the water bottles they provide. Thank you for the great feedback Eddie. !The newest hotel in the Downtown Austin area, JW Marriott brings real luxury with a reachable price tag.I was in town this weekend for the Austin Pride festivities and JW is the perfect hotel to stay at if you plan to party, get lit, and have a VERY short walk from the 4th/6th Street bars. ", Created by Peter Boyce66 items • 7 followers, Created by Rachel W.89 items • 1 follower, JW Marriott Houston 5150 Westheimer Rd (at Sage Rd. Hand over your valet ticket to the rep and they will have your vehicle ready by the time you walk over to the garage in P2.Overall, I think my experience here was excellent. - Check out Tripadvisor members' 37,473 candid photos and videos. There are several couch and semi private areas for work conversations. Our guests praise the restaurant and the helpful staff in their reviews. There's free coffee on the corner of the bar in the downstairs lobby restaurant every morning. We certainly enjoyed having you stay with us and we hope to welcome you back again the next time you are in the area. This amounts to theft in my opinion. Warmest regards, Scott Blalock, GM, The burn of my eyes and nose as we walked into our room makes me wonder what chemicals they use to clean rooms!!! He seemed to concede defeat/resignation and told the first staff to remove the whole pool bar charge, which he did.I told them both that I was not concerned about the dollar figure that was added, (which was conveniently about 20% of the total), but rather small in reality.My concern was that an employee saw fit to add their own tip amount after I had signed the bill. Seriously what else could I want in my hotel? There's in room coffee but it's meh. I would definitely consider staying at this hotel on my own time for travel even if I was not working. Banquet food was actually good. Both times I've had nothing but positive experiences. New modernWIGB? Valet was good too.Restaurant service at Osteria was inconsistent, but it's clear they are working hard to make it better. When we were ready to get out of the parking lot the machine took my credit card and we waited for 30 minutes and with several calls to the help line center. The hotel lobby is vibrant with nice bars. The rooms were very new and modern with probably the best mattress and pillow combination I've slept on in a hotel (I'm a 100k mile traveler/year). I was upgraded to a corner room on the 12th floor with great city views. JW Marriott Austin is ranked by U.S. News as one of the Best Hotels in Austin for 2020. Very big and we'll maintained. Based on info from the business or our users, “Met by a desk clerk in front of the desk, walked to the elevators, room service, executive lounge all A+ service.” in 31 reviews, “Fantastic stay, beautiful and clean rooms, exceptionally friendly staff and a great location in downtown Austin.” in 35 reviews, “We had a voucher for breakfast at Osteria Pronto, and the server was friendly, helpful, and the food was good.” in 9 reviews. Please accept our sincere apology for the noise disturbance you experienced. I said I would be interested to hear how they were going to handle the situation with their employee. Learn more. The water pressure is great! ", "Nice big rooms. Kept cold! I simply smiled and waited for his pitch to come. ", 98 San Jacinto Blvd (at E Cesar Chavez St), "Take your pets to Trio for dinner. He retrieved it and went to talk to his shift supervisor (I think) and soon it became a 3-person discussion.The supervisor came over and introduced himself and asked me how my day was, etc in a rather awkward way that seemed inappropriate at the time. I am delighted to hear that your check-in was a breeze and that you found your guestroom to be comfortable and that the bathroom exceeded your expectations. When I finally looked, I notice our pool bar charge was too high. If you're staying at the hotel the valet fees are automatically added to your hotel bill during checkout.What I love about Marriott is that they give ME, the customer, the option to choose my check-in time. I appreciate your feedback regarding parking. We had a special convention rate that was $300/night...Very disappointing and very non-peaceful. I just completed my second stay at the JW Marriott in Austin over the weekend (4/13 - 4/15) for a short vacation with my fiance. Honestly - the notes that I had were the exact same as the last…", "Natalie is so experienced, helpful, and thoughtful! I did think that the hotel staff could have been a bit more friendly considering it is such a nice hotel but besides that things were good. Was here for a conference. Enjoy an outdoor pool, 3 restaurants and 2 poolside bars. I decided to stay here after seeing a concert at ACL. Also very grateful for Amanda L. in billing who promptly replied to my email regarding a mix up in my bill and for helping me address it so quickly. The Starbucks in the hotel really helps, the hotel restaurant was just ok. Easy to figure out. Stay at this 4-star spa hotel in Austin. Our room smelled like someone smoked a carton of cigarettes in it right before we got there. Rest assured, we are taking your feedback to heart and have shared your comments with the appropriate hotel team to ensure that if this happens in the future we are able to take care of you prior to your departure. JW Marriott Austin, Austin Picture: Bed - Check out Tripadvisor members' 37,518 candid photos and videos. At this point he opened the gate and let us go! The only reason I'm not giving 5 stars is the smell in my room was weird. Always a great experience with professional staff and never a bad experience. Compare hotel prices and find an amazing price for the JW Marriott Austin Hotel in Austin. The conference rooms were pleasant and well managed. Plush top, smooth linens, and medium fill down pillows. I would like to take this opportunity to thank you for your post Rebecca. Thank you Amber and Aranka and the JW Marriott concierge staff for a wonderful stay. And plenty of non alcohol options as well 've stayed in almost a different... After about 12 hours the air freshener smell wore off and that the JW Marriott jobs available in a. Freshener in the Austin area, and the rooms are better facing the other directions but we understand. 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